High Density Rubber Products - Made in the U.S.A.

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Terms / Policy


The items described in this document are hereby offered for sale at prices to be established by Cumberland Rubber Supply LLC (“CRS”) or its subsidiaries and its authorized distributors. This offer and its acceptance by any customer (“Buyer”) shall be governed by all of the following Terms and Conditions. Buyer’s order for any item described in its document, when communicated to Cumberland Rubber Supply LLC, its subsidiary or an authorized distributor (“Seller”) verbally or in writing, shall constitute acceptance of this offer. Your access to browsing and/or use of this site are subject to the following Terms & Conditions and all other terms, conditions or guidelines set out elsewhere in this site, as well as all applicable laws, rules and regulations. By using this site, you accept and agree to be bound by the following. Payment Terms: All descriptions, quotations, proposals, offers, acknowledgments, acceptances and sales of Seller’s products are subject to and shall be governed exclusively by the terms and conditions stated herein. Buyer’s acceptance of any offer to sell is limited to these terms and conditions. Any terms or conditions in addition to, or inconsistent with those stated herein, proposed by Buyer in any acceptance of an offer by Seller, are hereby objected to. No such additional, different or inconsistent terms and conditions shall become part of the contract between Buyer and Seller unless expressly accepted in writing by Seller. Seller’s acceptance of any offer to purchase by Buyer is expressly conditional upon Buyer’s assent to all the terms and conditions stated herein, including any terms in addition to, or inconsistent with those contained in Buyer’s offer. Acceptance of Seller’s products shall in all events constitute such assent. In most situations, CRS requires partial payment down to start the order, and the remainder is paid before shipping. Please speak with a representative on the phone for clarification. Most orders are custom orders, and for custom orders, we DO NOT accept terms due to the custom nature of the order. By paying the deposit or full balance, the customer agrees and certifies that the information on the invoice is true and correct. The customer also agrees to pay for the second half upon releasing the goods. All sales are final and by paying the deposit buyer agrees and certifies that the information in the invoice is true and correct and the contents of the order are as stated above.

Payment: We accept Visa, MasterCard, Discover, and American Express credit cards. We also accept wire transfers and checks. If you choose to pay by wire transfer, you will receive instructions on how to send your payment once you submit your order. We do not send out orders until payment is made in full and is cleared unless otherwise agreed upon in writing by the Parties. In the event of approval of credit, payment shall be made by Buyer net 30 days from the date of delivery of the items purchased hereunder. Any claims by Buyer for omissions or shortages in a shipment shall be waived unless Seller receives notice thereof within 30 days after Buyer’s receipt of the shipment. Delinquent accounts at 60 days will be placed for collection. A 3.5% per month finance charge will be made when past due.

Lead Times: If we do not have a product in stock, please allow production 1-2 weeks, depending on project size and complexity. Larger projects can require several weeks or months to produce. Most normal orders require a few days to produce parts that pass quality control standards. Small orders usually ship within 1 to 5 business days. For transit times, see shipping and delivery.

Shipping and Delivery: We offer shipping quotes as a service for customers. Customers can also set up their own shipping. Regardless of the method of delivery, however, risk of loss shall pass to Buyer upon Seller’s delivery to a carrier. Since inventories are not static, any delivery dates shown are approximate only and Seller shall have no liability for any delays in delivery. All freight or shipping charges are the responsibility of the consignee (i.e. buyer). All freight or shipping quotes are estimates provided by carriers and CRS has no control over such costs, hence freight charges are subject to change without notice. All incidental and accessorial charges incurred by third party shipping firms, including fuel surcharges, re-delivery charges, inside deliveries, lift-gate services, or any other services added by the consignee or their agents are the responsibility of the consignee (i.e. buyer.) Free Shipping Terms: We do offer free delivery for customers in the Middle Tennessee area. Incidental Charges: All incidental and accessorial charges incurred by third party shipping firms, including fuel surcharges, re-delivery charges, missed appointments, inside deliveries, lift-gate services, change of address, or any other services added by the consignee or their agents are the responsibility of the consignee (i.e. buyer.) All freight or LTL deliveries will ship on pallets, and are available only for curbside or dock delivery only. Approximate Transit Times: If products are in stock and are not being custom fabricated, standard transit time for ground shipping is 3 to 5 business days. Since inventories are not static, any delivery dates shown are approximate only and Seller shall have no liability for any delays in delivery.

Returned Goods: At CRS, we go above and beyond to find a solution for your unique situation. Regarding refunds, we do our best to accommodate, however many times, due to shipping costs or custom-built products, we are unable to provide a refund. We do offer a replacement for defective products. In the case of an approved return, no material will be accepted without authorization and must be returned within 30 days of invoicing. All returns are subject to a 20% restocking fee. Returns must be shipped prepaid. No collect shipments will be accepted. Custom made, custom cut products or non-stock items are not refundable. Damaged Goods and Shortages: Buyer should inspect and count articles. Damages and shortages should be documented with photos right after delivery. Damages will be claimed with carrier, and damage and concealed damage must be made without delay to report to the carrier. All customers must agree to the terms in writing or acknowledgment by paying a deposit or full purchase of order prior to the commencement of the order. All CRS Terms and Conditions apply.

Warranty: CRS offers a warranty on specific products. Product warranty will come with the particular products in a document with paid invoices for specific products. Warranty will not be available in the sale of labeled factory seconds or blems. Products sold without a written warranty before sale are sold "as is." CRS products leave the plant after a full quality control inspection. In the rare occurrence that a part is defective due to a manufacturer defect, we will replace the part. Many of our products have different quality standards due to the application. We can provide details on product guarantees with individual orders. (we reserve the right to determine malfunction).THIS WARRANTY/REPLACEMENT DOES NOT COVER DISSATISFACTION OR PROBLEMS OR OTHER DAMAGE TO THE MATERIALS AS DESCRIBED BELOW. This warranty does not extend to: -Products which have been improperly installed. -Normal wear and tear of products. -Products subject to misuse, abuse, neglect, chemical cleaning, adhesives not recommended for use, or contact not specifically approved by manufacturer. -Products which have been altered, modified, fabricated, or amended in any way. Manufacturer’s sole liability under this limited warranty shall be the repair or replacement, excluding installation and other costs, at its option, of a product strictly according to the procedures set forth. In no event shall manufacturer be liable for any special, indirect or consequential damages, whether arising out of contract, tort or any theory of law. CRS shall not be liable for any damage, loss or claim whatsoever unless the material is installed and used according to the written instructions provided by CRS. To exercise this limited warranty, the original purchaser must notify the manufacturer within fifteen (15) days of any occurrence and prior to installing any replacement that may give rise to a claim. Manufacturer must then be given an opportunity to inspect the product and must issue directions to the original purchaser respecting disposition of the product to be replaced under this limited warranty. Purchaser shall comply with all reasonable requests of manufacturer in the administration of any warranty claim. NO AGENT OR REPRESENTATIVE OF CRS HAS ANY EXPRESS OR IMPLIED AUTHORITY TO MAKE ANY REPRESENTATION, PROMISE OR GUARANTEE NOT STATED HEREIN. No returns will be accepted without written authorization from CRS. Failure to comply with the above constitutes a waiver of your claim.

Release of Liability and Waiver, Assumption of Risk and Indemnification: The undersigned Buyer, its heirs, executors, agents, employees, successors and assigns, acknowledges and agrees that use of this product involves certain inherent risks that can result in bodily injury or death, and other social and economic losses. Buyer further understands that there are risks which may not be known or may not be reasonably foreseeable. Buyer understands that improper use of the product may increase these risks. Buyer is aware of these risks and hereby fully assumes all liability from any and all damages, injuries, or other losses caused by use of or otherwise connected with this product. Buyer, its heirs, executors, agents, employees, successors, and assigns, waives any and all claims against CRS and Seller for any injuries, damages, losses or claims, whether known or unknown, which may arise as a result of the purchase, sale, or use of the product, whether caused by in whole, or in part, by the negligence or other fault of CRS or Seller. Buyer releases and forever discharges CRS and Seller from all claims. Buyer agrees to indemnify and hold harmless CRS and Seller from all losses, liabilities, damages, costs and expenses, including, but not limited to, reasonable attorney’s fees, and other litigation costs and expenses, incurred by CRS or Seller as a result of any claims or suits that Buyer or anyone claiming by, under or through Buyer, may bring against CRS or Seller to recover any injuries, losses, liabilities, costs, damages, or expenses which arise from the purchase, sale or use of the product, regardless of whether or not caused in whole, or in part, by the negligence or other fault of CRS or Seller. Buyer acknowledges that neither CRS nor Seller have any knowledge or control over the specific end use made of the product, sold. Buyer further acknowledges that the products can be flammable.

Changes, Reschedules and Cancellations: Buyer may request to modify the designs or specifications for the items sold hereunder as well as the quantities and delivery dates thereof, or may request to cancel all or part of this order. However, no such requested modification or cancellation shall become part of the contract between Buyer and Seller unless accepted by Seller in a written amendment to this agreement. Acceptance of any such requested modification or cancellation shall be at Seller’s discretion, and shall be upon such terms and conditions as Seller may require.

Tooling: A tooling charge may be imposed for any special tooling, including without limitation, dies, fixtures, molds and patterns, acquired to manufacture items sold pursuant to this contract. Such special tooling shall be and remain Seller’s property notwithstanding payment of any charges by Buyer. In no event will Buyer acquire any interest in apparatus belonging to Seller which is utilized in the manufacture of the items sold hereunder, even if such apparatus has been specially converted or adapted for such manufacture and notwithstanding any charges paid by Buyer. Unless otherwise agreed, Seller shall have the right to alter, discard or otherwise dispose of any special tooling or other property in its sole discretion at any time. If a tool breaks down at any time during the production process and causes delays CRS will use reasonable best efforts to repair the part and get production back underway. CRS is not responsible for unforeseen production and lead time increases due to a breakdown. Taxes: Unless otherwise indicated on the face hereof, all prices and charges are exclusive of excise, sales, use, property, occupational or like taxes which may be imposed by any taxing authority upon the manufacture, sale or delivery of the items sold hereunder. If any such taxes must be paid by Seller or if Seller is liable for the collection of such tax, the amount thereof shall be in addition to the amounts for the items sold. Buyer agrees to pay all such taxes or to reimburse Seller therefore upon receipt of its invoice. If Buyer claims exemption from any sales, use or other tax imposed by any taxing authority, Buyer shall save Seller harmless from and against any such tax, together with any interest or penalties thereon which may be assessed if the items are held to be taxable. International transactions may be subject to local taxes, tariffs, customs fees, and other surcharges, which are the full responsibility of the buyer.

Damaged Goods and Shortages: Upon delivery the buyer should inspect and count articles before accepting shipment. Damages and shortages should be documented on the freight bill. If concealed damage is discovered after receipt of merchandise, a written request for inspection should be made to the delivering carrier. Be sure to retain all packaging. Claims for shortages, damage and concealed damage must be made without delay by the consignee with the delivering carrier. According to ICC regulations, filing claims with freight carriers is the responsibility of the consignee. Price Changes: Prices are subject to change without notice. Every effort will be made to announce price changes in advance. However, since we have no control over cost increases to us, we may be forced to increase prices without prior notice; in that case, the purchaser will be notified of the increased price before the order is filled.

Quotations: Upon request, we will confirm a verbal price quotation in writing. Quotations remain firm for a period of 30 days unless otherwise specified. No verbal quotation is valid without our documented written quotation.

Copyright Notice: Information on this website is subject to change without notice. Complying with all applicable copyright laws is the responsibility of the user. Without limiting the rights under copyright, no part of this website may be reproduced, stored in or introduced into a retrieval system, or transmitted in any form or by any means (electronic, mechanical. photocopying, recording, or otherwise), or for any purpose, without the express written permission of CRS may have trademarks, copyrights, or other intellectual property rights covering subject matter in this website. Except as expressly provided in any written license agreement from CRS, the furnishing of content from this website does not give you any license to these trademarks, copyrights, or other intellectual property. The names of actual companies and products mentioned herein may be the trademarks of their respective owners. It is illegal to copy, reproduce or distribute copyrighted information or materials (including photographs) without the consent of the owner of such copyright. The photographer is the owner of the copyright of a photograph or image. Unless otherwise clearly indicated, anything and everything seen or read on this site is copyrighted and may not be used or copied by you except as explicitly provided in this site, or by applicable law or otherwise without the express prior written consent of CRS or the copyright owner. You may download and print images and text from this site only for your private, non-commercial use. Any other use requires the prior consent of CRS. Content and Accuracy of Information: While CRS takes reasonable steps to ensure that the information, images, text or links (the "Information") contained in this site are accurate and complete, CRS makes no representations or warranties as to the completeness or accuracy of the information. CRS hereby disclaims any and all liability for any omissions or errors in or to the Information or the content of this site. All revisions and updates provided by CRS as a convenience and is subject to change without notice.

Governing Law, Litigation Costs and Expenses: These Terms and Conditions are governed by the laws of the State of Tennessee and any legal suit initiated against either party shall be brought in court of competent jurisdiction in Davidson County, Tennessee. If any party institutes any legal suit, action, or proceeding against the other party arising out of or relating to these Terms and Conditions, including, but not limited to, contract, equity, tort, fraud, and statutory claims, the prevailing party in the suit, action, or proceeding is entitled to receive, and the non-prevailing party shall pay, in addition to all other remedies to which the prevailing party may be entitled, the costs and expenses incurred by the prevailing party in conducting or defending the suit, action, or proceeding, including actual attorneys' fees and expenses and court costs, even if not recoverable by law (including, without limitation, all fees, taxes, costs, and expenses incident to appellate, bankruptcy, and post-judgment proceedings).

Privacy Policy

At Cumberland Rubber Supply, we value our customers and are committed to protecting your privacy, as well as safeguarding the information we receive and maintain about you. We do not sell, share, or rent this information about you to others. We only share it as expressly allowed by law. Consequently, you do not need to notify us not to share information about you because we have chosen to limit this for you. This Privacy Policy will help you understand what information we collect, how we use it, and the ways we maintain your privacy and the security of personal information about you. When we use the term CRS, us, we, or our, it refers Cumberland Rubber Supply. The Information CRS Collects Depending upon the type of transaction or relationship you have with us, we may collect the following types of information about you: Demographic or identifying information (name, address, phone number and e-mail address) Transactional information Non-transactional information (responses from surveys, including the CRS Survey). This information is gathered from the following sources: You, in credit applications and other transaction forms Current and previous transactions or experiences with us or our affiliates (purchases, request for quotation) Current and previous transactions or experiences with other third parties Our websites (from transactions, surveys, site navigation, cookies*, image tags**, or other technology used to remember information you enter on our websites or your navigation through our websites)*** Other third parties for marketing programs (demographic firms, direct marketing database firms, and inventory listing websites) The following only applies to Website users: If any information we have about you is incorrect, we will gladly correct it. Simply Email us noting the incorrect information and the correction. We reserve the right to verify the correctness of this information. Please note that in the event we amend the Privacy Policy, posting the amended version will serve as notice to you of that change and the policy will note its effective date. The effective date for this Privacy Policy is June 1, 2010. The Information CRS Shares CRS does not sell or share information about you to any other companies. Necessary Third Parties CRS may share some or all of the information described above with third parties, including our affiliates, when needed to provide products and services you have requested or already have with us. Examples of this include sharing information about you with the payment gateways like Paypal to obtain charges for your purchase. Third Party Service Providers CRS may share some or all of the information described above with third parties, including our affiliates, who perform services for us or act on our behalf. Examples include companies that send you information on our behalf about products and services, companies that process payments for us, and companies that perform analysis for us. Unaffiliated Third Parties CRS does not sell, share, or rent the information described above with third parties outside of the CRS family unless it is allowed or required by law. For example, we may disclose information about you in connection with a fraud investigation, to comply with a subpoena or other legal process, or in connection with a merger or sale of all or part of our business. In the event of an extraordinary event—such as a bankruptcy—CRS may have to share information about you outside of an exception allowed under the law. In such an event, CRS will notify you and give you an opportunity to opt out. The Security and Confidentiality of Information About You Employees are only authorized to access personal information about you when it is necessary to perform their job duties. Our employees are trained to maintain the privacy and security of personal information about you in compliance with applicable regulations. We also maintain physical, electronic and procedural safeguards to protect personal information about you. We may change this policy at any time, and will notify you of changes as required by law. Important Information About Credit Reporting We may report information about your account to credit bureaus. Late payments, missed payments or other defaults on your account may be reflected in your credit report. * A "cookie" is a small text file that a website can place on your computer's hard drive in order to collect information about your activities on the website. Most browsers automatically accept cookies, but you have the option to change your browser to decline them. We use cookies on certain pages of our websites, but these cookies are not used to identify anonymous site visitors. Our cookies enable you to proceed smoothly through our sites and enable us to know whether you've visited our sites before to eliminate some steps that are directed to new visitors.

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